Terms and Conditions

    Last Updated: 3rd November 2024

    Welcome to Dataiker! By using our services, you agree to these Terms and Conditions. Please read them carefully. If you have any questions, contact us at [email protected].

    1. Introduction

    Dataiker ("we," "our," or "us") provides a configuration management service for organizations using Datadog. Our service helps enforce best practices, control costs, and enhance governance and security. These Terms apply to all users of our service.

    2. Account and User Responsibilities

    • Account Creation

      Users must create an account to access Dataiker's services.

    • Eligibility

      There are no specific age or eligibility requirements.

    • User Responsibilities

      Users are responsible for keeping login details secure and providing accurate and up-to-date information.

    3. Service Usage and Limitations

    • Prohibited Actions

      Users may not engage in reverse engineering, illegal activities, or account sharing.

    • Usage Limitations

      Usage is subject to fair usage policies to ensure performance for all users.

    • Account Sharing and Team Access

      Users may connect a Datadog organization to their account and invite others to view related information.

    4. Payment and Subscriptions

    • Subscription-Based

      Dataiker operates on a subscription model.

    • Refund Policy

      No refunds are provided at this time.

    • Subscription Management

      Users can cancel or modify their subscriptions through the Stripe customer portal.

    5. Intellectual Property

    • Ownership

      Dataiker retains ownership of all software and content provided as part of the service.

    • User-Generated Content

      Data collected through our service is primarily fetched from Datadog.

    • Sharing and Distribution

      Users may share reports generated by Dataiker but may not otherwise modify or distribute any part of the service.

    6. Liability and Warranties

    • No Warranties

      We do not provide warranties or guarantees. We encourage users to report issues at [email protected].

    • Limitations of Liability

      Dataiker is not liable for any data loss, service downtime, or other issues that may arise.

    7. Termination of Service

    • Termination by Dataiker

      We reserve the right to suspend or terminate access to our services for terms violation or non-payment.

    • User-Initiated Termination

      Users may terminate their accounts at any time. Data associated with terminated accounts will expire naturally over time.

    8. Privacy and Data Use

    For details on data handling, please review our Privacy Policy. Aggregated data may also be used for internal analytics purposes.

    9. Dispute Resolution and Governing Law

    • Dispute Resolution

      Any disputes will be resolved through arbitration.

    • Governing Law

      These Terms are governed by the laws of Switzerland.

    10. Changes to the Terms and Conditions

    We may update these Terms from time to time. Users will be informed of significant changes via email.

    By using Dataiker, you confirm that you have read, understood, and agree to these Terms and Conditions. For any questions, contact us at [email protected].